Before You Begin:
What’s included in my price?
Your final price includes room and all hotel taxes. It does not include items such as charges for meals, parking, rollaway beds, telephone, valet and room service, or any other items of a personal nature.
What is a “Land-only” package?
A Land-only package includes all the items listed as “tour package features” EXCEPT for air transportation, airport/hotel transfers and baggage handling.
If I’m not traveling, can I make a reservation for someone else?
When completing the reservation, use the name of the person for whom you are making the reservation. When entering credit card information, you may use your credit card and billing address for payment.
What does “Single, Double, Triple, Quad” mean?
Single, Double, Triple, and Quad refer to how many adults (18 and over) are sharing each room. For example, if 2 adults wish to stay in the same room, the price would be the Double price and this would be per person.
What does the Child price mean?
Children’s prices are limited to those 17 years of age or under sharing a room with one or more adults and using existing bedding. For example, if the room is shared with one adult, the single rate applies as the adult’s price plus the child’s price. If the room is shared with two adults, the double rate applies as the adult’s price plus the child’s price.
Do I need travel insurance?
Due to the high dollar amount of our packages, we strongly recommend the purchase of appropriate insurance coverage. Medical insurance policies may not protect your travels away from home and often have out-of-network deductibles. Likewise, coverage through credit cards and travel suppliers can have shortfalls and not fully protect you. For additional information, please see our travel insurance section.
Making a Reservation:
What type of payments do you accept?
We accept all major credits cards: Visa, MasterCard, American Express and Discover. Debit cards featuring the Visa or MasterCard logo are also accepted, however, please be advised these types of cards typically have a maximum amount that you may charge daily. Please check with your financial institution. If you are making a phone reservation, we also will accept personal checks.
I’m traveling with other couples and would like to have our rooms and game tickets near each other. Is this possible?
Yes. If you are booking online, please indicate the last name (at a minimum) of the other couple(s) you’ll be traveling with in the Request field. Otherwise, please let our agent know at the time of booking or by the deadline for final payment. We will make every effort to accommodate your request.
When you purchase your game tickets through Northwestern Athletics please be sure to let them know the names of the other couples you would like to be near.
What if I call the hotel and they do not have my reservation?
Should you call the hotel about your reservation, in all likelihood they will not show a room reserved specifically for you. This is because your room has been reserved as part of a “group” reservation. Your printed confirmation from us is all you need.
What do I need when I check into my hotel?
You will need a credit card for incidentals. If you do not have a credit card, you may leave a cash deposit for incidentals, however you may want to contact the hotel prior to arrival to determine the amount required.
What size is a triple or quad room?
A triple/quad room is the same size as a double-bedded room and beds will accommodate three or four people; but there will not be three or four separate beds. A rollaway may be requested but cannot be guaranteed due to size of room and fire codes.
What if I require a rollaway bed in my room?
A rollaway may only be added to King-bedded rooms and will incur extra charges. Tour participant will incur the charges directly from the hotel as an incidental charge. Requests for a roll-away is subject to hotel availability and varying fire and safety laws.
I’d like to have a smoking room. Is one available at the hotel?
Should you require a smoking room, you may request one at the time of booking; however, many hotels are now smoke-free, including the accommodations, restaurants and lobby areas. Should a tour participant disregard the hotel’s smoking policy, the hotel may charge the guest a financial penalty in order to get the room back to a smoke-free environment. Please be sure to read the smoking policy posted in your hotel room for specific information and charges.
Can I extend my stay?
If you purchase a land-only package, typically you can add additional pre or post nights to you travel package. Contact one of our agents for pricing and availability.
- Game tickets are not included with any of our packages. Tickets are available for purchase online and via the Wildcat Ticket Office at 1-888-GO-PURPLE.
Before Your Trip:
When will I receive my tour documents?
Tour documents are typically sent via USPS Priority Mail or FedEx seven to ten days prior to the bowl game. If you will not be at home during this time, please inform your booking agent so we may send you documents to an alternate address.
Terms and Conditions
Northwestern University Travel Disclaimer – Please CLICK HERE
Reservations & Payments
Reservations may be made online or by phoning 888-404-5622. Deposits and/or final payment may be made by Visa, MasterCard, American Express, Discover or personal check. If paying by check, make checks payable to Sports & Entertainment Travel.
All reservations will be acknowledged on a first-come, first-served basis.
If a deposit is due, amounts vary and will be payable to SET in order to secure reservations on most travel packages. The credit card used to make the reservation will be automatically charged unless notified otherwise by the client. All payments are non-refundable. Travel insurance is recommended.
Cancellations, Refunds and Changes
No refunds will be issued after the final payment due date unless the participant’s hotel space is resold. No refunds will be issued for unused ground transportation or for other services provided and not used by the participant.
Once a reservation has been made, it is non-refundable. Any name changes or changes to package arrangements made after registration may result in a charge per change. No name changes will be accepted within one week prior to travel. No refunds will be issued for unused transportation or for other package inclusions not used by the participant.
Tour Specific Terms & Conditions
Participant will acknowledge tour specific terms & conditions when completing a reservation. Tour specific terms & conditions will be noted on the participant’s order confirmation for reference.
Certain travel packages that we may offer will require full payment at the time of booking. This is the case for College Football post-season bowl travel.
Occasionally we will offer certain travel packages that participants can sign up for by making a fully-refundable deposit in order to receive advance trip information. Once the details are released to those who have pre-registered, participants will have a specified timeframe to respond by either booking their trip with the deposit being applied to the tour package or electing to cancel and having the deposit refunded in full.